According to Gareth Pritchard, CEO of BPeSA Western Cape, the South African BPO industry is set to continue with its stellar performance following on from a highly successful 2011.
In an article on âThe Marketing Site', Mr Pritchard highlights five core competencies that will help drive investment in South Africa's BPO sector. From cost saving advantages to first world experience, South Africa is set to continue being a leading BPO destination for international companies.
Contact Centres World Africa 2012 will be unpacking these and other issues pertaining to the contact centre industry. Visit our website to find out more.