How #AbuDhabiMunicipality enhanced #customer service

Written by on February 28, 2012 in Customer Experience with 0 Comments


#AbuDhabiMunicipality wanted to be one of the top 5 municipalities in customer service globally. So how did they establish a robust service delivery mechanism to ensure service excellence?

Download presentation by Lobna Salah, Customer Service Expert at The Municipality of Abu Dhabi City and find out how a benchmarking study let to initiatives that improved #customer experience.

To summarize #AbuDhabiMunicipality transformed their business in 3 ways: People, Process Technology. This was achieved by strengthening capabilities in the following areas: Customer focus, channel management, accessibility, effective communications, efficiency, trained employees, customer insight, performance management and collaboration.

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