Download: Five Quick Wins for #IT #Service #Management

In Customer Experience, Loyalty & CRM, Technology by melissa

IT service managementLearn from Julie Mohr, Principle Research Analyst & Author of in her interview with Information Week.

In this interview Julie gives you her tips for Five Quick Wins for IT Service Management. She also discusses the challenges businesses face in changing processes to support consistency and provide scalability as well as why ITIL gets a bad rap and how to convince management that service management is valuable.

Download the full interview here >


To further learn how you can prove the value of service management to senior management, come to PacRim Service Desk and IT Support Show 2012.

Download the conference brochure here >

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Twitter: @PacRimITSM