My top You Tube videos that I think you will find interesting.
10 Golden Rules to Master Customer Engagement
Download the white paper here: http://crmxchange.com/tmp_offer.aspx?id=33662
Sitecore Customer Engagement Platform
Engage in 1-to-1 conversations with individual customers, across any channel, and move the conversation forward for measurable business results.
How to Get More Fans and Customer Engagement on Facebook
Angela Epley and Tamara Weintraub answer the question: "Can you give me advice on how to engage more people locally on my business pages or website that are seeking my services?”
For more content on this with the Engage 2012 marketing Show
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