Learn from Komatsu's IT Service Delivery Manager, Matthew Baker at the PacRim Service Desk and IT Support Show 2012.
Matthew will be sharing his experience on how Komatsu have used the ITIL framework to improve coordination within the IT group and their suppliers and business.
Matthew has been working as an IT professional for the last fourteen years, initially in a number of support roles including Network and Infrastructure Management. More recently he has been responsible for Change and Problem Management within Komatsu Australia. He presently holds the role of Service Delivery Manager, in charge of Komatsu's ongoing ITIL and IT Project Management Office implementation and development activities.