Best blogs on #customer retention

In Loyalty & CRM, Social media by Hannah1 Comment

customer retention

I came across various blogs about #customer retention while researching last week and thought I would share them with you as its a mine field out there.

Customer retention & loyalty

This customer loyalty and retention blog focuses on creating complete customer centricity within the organisation – keeping the customer at the heart of all business operations, from the top down.

Customer Bliss

The author of this blog is Jeanne Bliss a customer experience expert. She is the Customer Leadership Executive for five large U.S. market leaders and created the blog in order to create clarity and an actionable path for driving the customer loyalty commitment into business operations.

The Logic Group

Experts share their views on customer interaction and give you their take on the industry developments affecting you today.

Mineful

This is a marketing blog devoted to helping online merchants with marketing strategies regarding customer retention and email marketing. After reading this marketing blog, you will know what to do with all the marketing metrics you have at your fingertips.

Beyond philosophy

Very interesting blog, find posts on all of the following: Customer Analysis, Customer Behaviour, Customer Experience, Customer Loyalty, Customer Retention, Customer Satisfaction, Customer Service, Emotional Experience, Employee Experience, Expert’s Insights, Experts insights, Management, Market Research, Social Media and more.

Comments

  1. Jill McBride

    You should have included:

    http://www.colloquy.com – for more than 20 years, COLLOQUY has been the global leader on loyalty publishing, education and research

    http://www.pearson4loyalty.com — written by Bryan Pearson, author of The Loyalty Leap, this blog is chock full of insights on customer loyalty and retention strategies

Leave a Comment

Current ye@r *