#du 7 top tips for delivering a great #customer experience

In Customer Experience by Hannah


#du strategic marketing director, Mark Briers, shares his top 7 tips on how to deliver a great #customer experience. Here's a summary of the step-by-step approach:

1. Audit and assess

2. Define the intentional customer experience

3. Reorganize

4. Focus on people not product – #du #WOWcampaign

5. Integrate

6. Automate, digitize and personalize service delivery to get to know your customers

7. Measure the results

Download the presentation here!