Harvey Norman case study: Overhaul IT Change Management #pacrimitsm

In Customer Experience, Data & Analytics, Loyalty & CRM, Technology, The Mobile Customer by melissa

Harvey NormanGet your copy of the Harvey Norman case study titled ‘Overhaul IT Change Management', from Carlos Nunes, Head of IT Business Services, Harvey Norman, that he delivered at the PacRim Service Desk and IT Support Show in 2011.

The presentation covers the following topics:

  • Introducing Harvey Norman Holdings Limited
  • Introducing Harvey Norman IT Support Environment
  • IT Change Management Inception
  • Case for Change
  • How to Overhaul…?
  • Overhaul Toolbox
  • Results of Overhaul
  • Next Steps

Download Carlos' presentation here >

Great news! Carlos Nunes is returning to the PacRim Service Desk and IT Support Show in 2012! This year he will share his insights on "Leveraging change to enhance your competitive position." So if you want to learn first hand from Carlos, then you need to be at PacRim!

Click here for more about Carlos >

Download the PacRim 2012 event brochure >