The gamification of service delivery

In Customer Engagement, Customer Experience, Loyalty & CRM, Technology, The Mobile Customer by melissa

invgateEngagement through gamification leads to collaboration within IT. A point made in an interesting article on how gamification can be used to improve IT service delivery.

In summary…

"InvGate Service Desk software improves IT service delivery through intuitive UI design and configurable KPI dashboards reducing training requirements for service desk agents and end users. Ease-of-use translates into faster adoption of the solution for technical staff and end users. The self-service portal reduces service desk workload and IT support costs."

"Gamification involves applying game mechanics to business applications to make them more engaging. "The addition of the Gamification features will drive even more business value, incenting employees to outdo themselves on day-to-day tasks that focus on the delivery of business objectives or desired outcomes," says Gesto."

"The Gamification features within InvGate Service Desk enable organizations to get more done by developing their own incentives and rewards that deliver measurable business value. Users get a personal game-style profile showing their achievements, their progress on quests and the badges and prizes they have won. This framework of goal setting, quests, and rewards creates engaging experiences and encourages more collaboration within IT."

Click here to read the full article by Virtual Strategy Magazine >

Check out how InvGate Service Desk's gamification works here….

This shows us one of many ways to improve IT service delivery. To get access to more great ideas and strategies on improving your service delivery and IT support services, check out the PacRim Service Desk and IT Support Show. Visit: