IT departments are now playing a more recognised role and are expected to deliver on business analytics and other metrics to mitigate help-desk problems at a faster rate.
"Help-desk software now has moved to a more holistic approach" – Raj Sabhlok, President, ManageEngine.
If your business is having trouble proving the value of the IT function to senior management, or how to migrate systems to the cloud, then your IT department should consider attending the PacRim Service Desk and IT Support Show 2012.
The PacRim show is on 14-16 May in Melbourne, Australia.
Or visit www.terrapinn.com/pacrim for more info.