Here are my Top 3 CRM infographics that will show you why and how CRM, and more importantly, Social CRM, has evolved into ‘the next big thing’.
1. Social CRM Info(graphic) : This infographic by Social CRM Insider tracks the evolution of Social CRM.
- Best thing I took away- 80% of US consumers use social media to verify purchase recommendations
2. Info-graphic: Choosing the Right Social Media Platform for Your Business : The information in this infographic will help you find the right platform to target your main demographic.
- Best thing I took away- 50% of 1,500 Facebook users polled said they only speak with 20% of their "friends"
3. Traditional VS Social CRM : From econsultancy, this Infographic lays down all the facts on the differences between traditional vs social CRM.
- Best thing I took away- Traditional CRM is about collecting and managing customer data. Social CRM is a strategy for customer engagement.
Do you have any others you've found that are noteworthy? Let us know by commenting below.