What do you beleive is the secret to true customer loyalty? Martha Rogers, Founding Partner, Peppers & Rogers Group

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Martha Rogers, Founding Partner, Peppers & Rogers Group presented at Loyalty World 2011. During the show, I asked him 3 key questions; What is the key trend changing the customer loyalty landscape?  What do you beleive is the secret to true customer loyalty? What is the most valauble thing you will take away from Loyalty World?  For more information about Loyalty World, visit our 2012 website here: www.terrapinn.com/loyalty

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