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What do you believe is the secret to true customer loyalty? Arne van de Wijdeven, Director Customer Experience & NPS, Philips International

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the secret to customer loyalty

Arne van de Wijdeven, Director Customer Experience & NPS, Philips International presented at Loyalty World 2011. During the show, I asked him 3 key questions; What is the key trend changing the customer loyalty landscape? What do you beleive is the secret to true customer loyalty? What is the most valauble thing you will take away from Loyalty World? For more information about Loyalty World, visit our 2012 website here: www.terrapinn.com/loyalty

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