How to inspire employee happiness and engagement to wow your customers by Zappos

In Customer Experience, Downloads by Simon Crompton-Reid1 Comment

How to inspire employee happiness and engagement to wow your customers Scott Klein, Customer Loyalty Team Manager and Donna Hengen, Customer Loyalty Team Manager from Zappos, presented at last year’s Loyalty World USA conference on the topic, ‘Inspire employee happiness and engagement to wow your customers.’

Download the presentation here >

Some of the key topics covered in her presentation include:

  • Changing the mindset to empower representatives while removing fear of poor performance
  • Focusing on employee happiness to create optimal customer experience
  • Shaping your culture with core values utilized inside and outside the office

Download the presentation here for more information on engaging your employee to wow your customers >

At this year’s Loyalty World USA conference, Walgreens and Barnes & Noble will all be presenting and sharing further insights on loyalty programs in the retail sector.

Download the brochure for more information >

Comments

  1. Zoliswa Makina

    can you please send or forward me the presentation as it sund effective especially to our company. we are dealing with customers an its always our motto to want to keep them happy.

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