How to increase service levels and booking conversion rates, a Virgin Atlantic case study

In Customer Engagement, Customer Experience, Downloads, Featured on App by Simon Crompton-ReidLeave a Comment

virgin atlantci case study online conversion rates ecommerce

In this free case study from Liveperson, learn how Virgin Atlantic:

Improved Conversion Rates
Increased Average Order Value
Improved Customer Experience

"This year we had our first ever Live Chat Millionaire, a chat agent who was the first to personally achieve £1m in sales via chat
on our website, which was achieved in record time, 20% less time than a typical telephone agent."
John Giddings
General Manager
Virgin Atlantic Contact Centres
UK and US

download it now

Hear this case study being presented live and have the opportunity to pose questions on the 5th of November FREE at Loyalty World 2012

Register now for free and hear 12+ presentations on everything from financial transaction analysis to creating cross-channel customer experiences.

Leave a Comment

Current ye@r *