How to increase service levels and booking conversion rates, a Virgin Atlantic case study

In Customer Engagement, Customer Experience, Downloads, Featured on App by Simon Crompton-Reid

virgin atlantci case study online conversion rates ecommerce

In this free case study from Liveperson, learn how Virgin Atlantic:

Improved Conversion Rates
Increased Average Order Value
Improved Customer Experience

"This year we had our first ever Live Chat Millionaire, a chat agent who was the first to personally achieve £1m in sales via chat
on our website, which was achieved in record time, 20% less time than a typical telephone agent."
John Giddings
General Manager
Virgin Atlantic Contact Centres
UK and US

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