Presentation Download: How to build loyalty in a disloyal world

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Loyalty, Trust, technology

At Loyalty World 2012, Dean Van Leeuwen presented his thoughts on how to build loyalty in a disloyal world. In his view, the world is increasingly complex, noisy, crowded and less loyal.  How do you capture the attention, passion, commitment and "loyalty" of the people most important to us?”

He gives 3 reasons why loyalty is increasingly difficult to achieve:

  1. People have changed
  2. Technology
  3. Trust

To find out more, download Ellie's presentations here: Dean Van Leeuwen – TomorrowToday: Download Presentation

To find out more about Loyalty World 2013, part of Europe's Customer Festival , keep up to date and subscribe to the Total Customer Newsletter

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