Video: What is driving the change in the way brands & customers interact? Interview with Grace Carter, TripAdvisor

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We asked Grace Carter a few questions at this year’s Loyalty World conference, including; What is driving the change in the way businesses and customers interact? How can businesses hope to engage the millennial generation? Find out more about being a part of Loyalty World 2013 (part of the Customer Festival) www.terrapinn.com/customerfestival

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