How can business content with the empowered customer?

In Featured Videos by Simon Crompton-Reid

We asked Tom Scott a few questions at this year’s Loyalty World conference, including:
– How can businesses contend with the empowered customer?
– What is driving the change in the way businesses and customers interact?
– How can businesses hope to engage the millennial generation?

Find out more about being a part of Loyalty World 2013 (part of the Customer Festival)