Carol Borghesi has been in the Telecoms industry for over 30 years, and has run some of the biggest Telco companies in the world.
She gives us insight into why customer intelligence is so important and how using the data they give you can help streamline a business.
If you would like to find out what she says in her article Analytics: A Force for Culture Change download it here.
This is definitely worth a read!
If you are looking for solutions on customer loyalty , you need to attend the Loyalty World Africa conference and exhibition taking place on the 29-30 October 2013 in Johannesburg, South Africa.
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