Infographic: Why Customer Service is Integral to Retaining Customers

In Customer Engagement, Customer Experience, Featured on App, Loyalty & CRM by Vaughn Highfield

Customer loyalty is retained through customer service

Customer loyalty is a hard thing to attain, let alone keep. Customers' trust can be shaken easily and a new report from Accenture has put numbers behind the truth of just how many people leave any type of provider due to poor customer service.

Below is an infogrphic that pools the key points of their findings, offering up some important information for any company looking to retain their customers and thus prosper in times of adversity.


To find out more about utilising existing customers, ensuring that they remain loyal to your business, attend Europe's Customer Festival where Mary Portas will be speaking and sharing her thoughts on exactly how best to bring customer loyalty to your business.