Retaining Customers Through Call Centre Best Practices

In Customer Engagement, Featured on App, Featured Videos, Loyalty & CRM by Vaughn Highfield

Speaking to CRM Management, Benjamin Hart, managing director of Asia Pacific Convergys, shares his experience on retaining customers through imrpoving call centre best practices.

The call centre should be use to tighten the relationship with your customer, ensuring they stay loyal.

This is more important now than ever before as a report from Accenture has revealed some surprising statistics about just how quickly customers switch between providers and abandon companies they were once loyal to.