Do aviation investors need better sight of the passenger experience? This is a question that is always on the mind of airlines, how can we invest so heavily in the passenger experience when the bottom line is ultimately our bread and butter. Finding that Balance between investment and experience is key, but is the appetite there for all stakeholders?
Passenger Experience expert Jerry Angrave explains how airlines don't necessarily need to give the "wow" experience every time but do need to offer value for money. Download the e book here>
- Commercial pressure
- How passengers affect operations
- Qualitative insights
Involved in passenger experience? Come join us at our AirXperience show at the Sofitel Heathrow 17-18 September where airlines will be showcasing innovative ways to enhance the passenger experience. Click here to visit the website> or download the brochure here>