How Bad is Bad Customer Service?

In Customer Experience, Featured on App, Featured Videos by Vaughn Highfield

US news outlet ABC sent some undercover shoppers into stores across America to discover just how bad customer service can be within.

The above video of candid footage shows retailers both large and small showing their customers just how much they really value their service, along with a peppering of consumer facts and a case study on one retailer who’s started to make changes already.

If customer service and retaining customer loyalty is a concern for your business – and it should be – come along to Europe’s Customer Festival where you’ll meet CEO level individuals from some of the biggest retailers and service providers to share loyalty, big data and omni-channel knowledge with.

You can download a brochure for free here.


ABC Bad customer service