At Loyalty World USA 2012 , Dan Cleveland, VP Database & Analytics of Olson speaks about theÂ how to identify the key data necessary for your business in order to understand your customer.
Understanding customers is the key to giving them good service. To give good customer care you must deliver what you promise. But great customer care involves getting to know your customers so well that you can anticipate their needs and exceed their expectations.
The 3rd annual Loyalty World USA unites leading marketing executives from the world’s most innovative retail brands to discuss the latest customer engagement strategies for securing continuous customer loyalty.
For more information on the 2013 conference, visit our website.