Infographic: The Positive Power of Negative Word-of-Mouth

In Customer Experience, Featured on App, Loyalty & CRM, Marketing and Sales by Vaughn Highfield

Negative word-of-mouth doesn't have to be the be all-end all of your business' social media endeavours. You can quite easily turn a negative social media and word-of-mouth event into a positive one.

This infographic from LoyaltyOne comes in tandem with its report on "The Positive Power of Negative Word-of-Mouth" and LoyaltyOne president and CEO Bryan Pearson also shares his thoughts in a guest post here on Total Customer.

Take a look at the five steps of converting negative word-of-mouth into positive word-of-mouth by taking a look at the infographic below.

Word-of-mouth, Infographic, positive, customer experience, LoyaltyOne