Making Loyalty Social: An Interview and Presentation with EngageSciences

In Customer Experience, Featured on App, Featured Videos, Loyalty & CRM, Social media by Vaughn Highfield

EngageSciences CEO Richard Jones and MRM Meteorite Managing Director Olly Foot provide a presentation and interview on how to make loyalty social in this Google Hangout recording.

Topics covered are:

  • How to profile a customer to identify valuable segments and target individual advocates based on their observed behaviour and preferences on interacting on social channels.
  • How to develop ongoing loyalty programs that recognise and reward customers for taking part in an array of campaign mechanics and for recruiting their friends.
  • How social data and loyalty data be used to cross-pollinate each other and boost the performance of other marketing channels.

You can also download the accompanying presentation to ensure you’ve always got Richard Jones’ points to hand.