The train journeys you’ve been missing out on

In Customer Engagement, Customer Experience, Downloads, Featured on App by Angela Sands

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What's your favourite train journey? We asked some of rail's most influential people which journeys they like best, as well as how their respective services are renewing focus on the customer experience.

Download the Opportunities in Passenger Rail ebook now ›

Europe's passenger rail market is seeing a huge growth in competition. Not only are new privately owned services launching to take on state-owned incumbents, but the national carriers themselves are starting to branch out beyond their own boarders.

Competition is forcing operators to take another look at an important part of their operations: the passenger. They're trying to find new ways to connect with consumers, to market their offerings and to provide a fantastic door-to-door experience.

As competition grows, so does investment in digital services and new IT platforms that will delight passengers.

We've interviewed a few of the most influential people in Europe's passenger rail market to find out where they think the biggest opportunities lie. Read on to see if you should ask for a piece of the pie…

Download the Opportunities in Passenger Rail ebook now ›

Opportunities in Passenger Rail is one of the main themes of Rail Revenue Europe taking place 13-14 November 2013 in Amsterdam.