Download: Transforming the Customer Experience: 4 Steps to Success

In Customer Experience, Downloads by Cristina Valdes

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Rasesh Patel, Senior Vice President, Customer Experience, DIRECTV and Jack Pursley, Director, Analytics Solutions, Convergys presented a case study about DIRECTV and their 4 steps to success at America’s Customer Festival 2013.

Click here to download the presentation and access the video >

Learn more about DIRECTV and their 4 steps to success:

  1. Establish a feedback program
  2. Be simple and easy to do business with
  3. Empower and enable their frontline
  4. Create a mini-DIRECTV environment

To learn more about participating at this event, click here.