Rasesh Patel, Senior Vice President, Customer Experience, DIRECTV and Jack Pursley, Director, Analytics Solutions, Convergys presented a case study about DIRECTV and their 4 steps to success at America’s Customer Festival 2013.
Learn more about DIRECTV and their 4 steps to success:
- Establish a feedback program
- Be simple and easy to do business with
- Empower and enable their frontline
- Create a mini-DIRECTV environment
To learn more about participating at this event, click here.