Video: Is online disruption a threat or friend?

In Featured Videos, Marketing and Sales by Cristina Valdes

Is online disruption something we can learn from, or something we should fear?

At America’s Customer Festival 2013, we asked some of our participants if they thought that offline and multi-channel retailers could really compete with online-only sellers.

Watch the video above to hear what Bryan Pearson, President and Chief Executive Officer, LoyaltyOne; Martin Hayward, Vice President Global Digital Strategy, Aimia; Derek Strauss, Chief Data Officer, TD Ameritrade; Dhani Jones, Partner, VMG Creative, Founder and Chairman, BowTie Cause, Former Linebacker, National Football League; and Dr. Inderpal Bhandari, Chief Data Officer & Vice President, Knowledge Solutions, Express Scripts, had to say about online disruption.

What do you think? Is online disruption a threat or a friend? Let us know!