Is online disruption something we can learn from, or something we should fear?
At America’s Customer Festival 2013, we asked some of our participants if they thought that offline and multi-channel retailers could really compete with online-only sellers.
Watch the video above to hear what Bryan Pearson, President and Chief Executive Officer, LoyaltyOne; Martin Hayward, Vice President Global Digital Strategy, Aimia; Derek Strauss, Chief Data Officer, TD Ameritrade; Dhani Jones, Partner, VMG Creative, Founder and Chairman, BowTie Cause, Former Linebacker, National Football League; and Dr. Inderpal Bhandari, Chief Data Officer & Vice President, Knowledge Solutions, Express Scripts, had to say about online disruption.
What do you think? Is online disruption a threat or a friend? Let us know!