Download the Top 20 customer experiences in the U.S to discover how top brands in America innovate to keep their customers loyal and improve their customer retention.
Customer experience is an essential component of enterprise brand strategy. In an ever-evolving omni-channel world, customers are savvier, more demanding, and have access to a myriad choices. Moreover, the ways in which they can interact with brands and voice their opinions has greatly expanded.
Customer experience has become the distinguishing factor for companies, and it directly correlates to the loyalty consumers have for your brand. In this e-book we will analyze brands that are generating positive customer experiences for their consumers through product, service, value, attitude, and differentiation.
Brands like Coca-Cola. Microsoft, Virgin Atlantic and Zappos will be sharing their case studies on customer experience at America’s Customer Festival 2014 in Las Vegas in September. If you’d like to know more, contact Zaman Shahariar on +1 646 619 1788 or via email.
[Image: altimetergroup – Flickr]