Does anyone deliver exceptional customer service?
In the age of the omni-channel, screen-obsessed, highly-demanding consumer (embrace it, we all know it’s true), customer experience has become more important than ever before. Consumers expect to be able to engage and receive the same level of service across all the different platforms they use.
As a very active, cross-channel consumer with high expectations, Etail Show USA producer Camille Stuppard thought she’d try engaging with 10 of the biggest retailers to experience their levels of customer service. She used four mediums: phone, online, mobile/tablet application and finally twitter.
Our Customer Service eBook is a product of tests of the phone, online, mobile, and social media response of leading retailers like:
- J.C. Penney
- Neiman Marcus
The Etail Show USA is the number one event exploring the use of technologies to retail goods to customers online. It helps brands build, enhance, and deliver on their eCommerce strategies. Join us in 2015 to learn more about cross-channel, social media, omnichannel and digital strategy from a number of the industry leaders.
We hope to see you there![Image: Phil Dowsing Creative – Flickr]