Macy’s named 2014 Mobile Retailer of the Year

In Customer Engagement, Customer Experience, Featured on App, Omnichannel, The Mobile Customer, Uncategorized by Lina

Macy’s leads the way in mobile commerce-

Macy’s has been named the Mobile Retailer of 2014, receiving the most acclaimed award for mobile commerce and retail. Though Macy’s bricks-and-mortar retail strategies has been a leading reason as to why they are a top retailer, after seeing a decline in foot traffic, the company revamped their strategy in 2013 and introduced the M.O.M. strategy:
Macy Localization, Omnichannel Integration & Magic selling.

By taking this strategy a step further in 2014 and embracing the omnichannel challenge, (as seen in our Holiday Challenge eBook), Macy’s was able to take advantage of beacons, mobile payments and include event-driven mobile commerce – it’s no wonder they were named this past years Top Mobile Retailer.

By continuously bringing convenience and excitement to the shopping experience, Macy’s has been able to create a retail dynamic that dominates the retail world. Their aggressive focus on investing in a strong omnichannel foundation and incorporating mobile commerce has led them to redefine the customer experience.

To learn more about omnichannel and mobile strategy, look into The Etail Show USA, which combines investors, thought leaders, and retailers. It is co-located with the Click & Collect Show USA and Home Delivery World, and will take place April 8-9 in Atlanta, Georgia.

Free registration is now open!
Click here to reserve your free expo pass now, before we run out!

[Image: Tom Reese – Flickr]