Today, and into the foreseeable future, retailers must move past multi-channel retailing to omni-channel retailing. While the two are similar, omni-channel focuses on creating a homogeneous customer experience across all channels. The customer experience is brand-focused rather than channel-focused.
Bricks-and-mortar stores become part of the retailer’s overall supply chain and should be considered an inventory and fulfillment source to meet the demands of their customers.
Download enVista’s whitepaper to learn more on:
- The complex challenges retailers face
- Why enterprise commerce flow is key
- Integrating ECF into your ERP strategy
- Making it all about customer service
enVista is a leading supply chain consulting and IT services firm, delivering innovative solutions that improve profitability, enhance customer service and reduce waste from source to consumption. enVista’s unrivaled consulting experience, deep vertical industry expertise and comprehensive solutions portfolio, enable clients to leverage one strategic partner that consults, implements and operates across Supply Chain, Transportation, Retail, IT and ERP.
enVista will be exhibiting at this year’s Home Delivery World, taking place April 8-9 in Atlanta, Georgia. Free registration to visit the expo is now open, so why not stop by and say hello? Click here to reserve your pass before they run out!