• Building a bridge between mobile and loyalty

    Freya Smale Customer Engagement, Customer Experience, Events, Loyalty & CRM, Marketing and Sales, Technology, Whitepapers September 16, 2016
  • Live from #ECSUSA: Eli Weiss of B&H on contextual mCommerce

    Freya Smale Customer Engagement, Customer Experience, Events, In-Store technology, Loyalty & CRM, Regional, Social media, Technology, The Mobile Customer March 30, 2016
  • 1,000+ attendees confirmed for the Ecommerce Show USA

    Freya Smale Events March 6, 2016
  • 101+ speakers confirmed for Ecommerce Show USA and Retail Technology Show USA

    Freya Smale Marketing and Sales, Presentations February 26, 2016
  • Free Visitor Passes now available for Retail Technology Show USA

    Freya Smale Events February 4, 2016
  • Free Visitor Passes now available for Ecommerce Show USA 2016

    Freya Smale Events February 2, 2016

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Data & Analytics

Data & Analytics

  • In-Store technology, Omnichannel, The Mobile Customer / September 10, 2015

    How to make 99% of your budget work harder

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  • Customer Engagement / March 11, 2015

    Sex Appeal and the Citysumer – 10 Retailers that Excite

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  • Featured on App, Marketing and Sales / January 5, 2015

    Resolving to be a Better Loyalty Marketer: 2015

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  • Customer Engagement, Featured on App, Featured Videos, Marketing and Sales / December 11, 2014

    YouTube’s Best Viral Marketing Videos of 2014

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  • Featured on App, Marketing and Sales / December 2, 2014

    Infographic: The Meaning Behind Brand Names

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Checking In: Personalized Service Meets Personalized Data

In Big Data, Customer Engagement, Data & Analytics, Marketing and Sales by Freya SmaleSeptember 19, 2016Leave a Comment

Every successful executive in the hospitality business knows the importance of the customer experience. The current art and science requires a level of personal touch. …

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Making Customer Analytics Make Money

In Big Data, Data & Analytics, Downloads, Events, Technology by Freya SmaleAugust 15, 2016Leave a Comment

Organizations have more customer levers to pull than ever from loyalty rewards offers to in-store technologies to direct mail campaigns. Yet, while most executives are …

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Live from #ECSUSA: Jack Hanlon of Jet.com on predictive and reactive analytics

In Big Data, Data & Analytics, Events by Freya SmaleMarch 30, 2016Leave a Comment

Everything all the time – predictive and reactive analytics for customer-fueled eCommerce Jack Hanlon, VP of Analytics, Jet.com Jet.com is a unique ecommerce platform due …

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Magic mirror on the wall, who’s innovating most of all?

In Customer Engagement, Customer Experience, Data & Analytics, In-Store technology, Technology, The Mobile Customer by Freya SmaleMarch 8, 2016Leave a Comment

Combatant Gentleman has been making waves in the ecommerce world for a while now, but as they grow, they are more and more interested in …

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Deploying smart tech in fitting rooms to drive in-store performance

In Big Data, Customer Engagement, Customer Experience, Data & Analytics, In-Store technology, Social media, Technology by Freya SmaleMarch 2, 2016Leave a Comment

Clothing retailers have been trying to improve fitting rooms since their conception. With advancing technology, some started asking, how can we take it even further? …

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Announcing Mailchimp as the Coffee Break Sponsor of Ecommerce Show USA

In Data & Analytics, Events, Loyalty & CRM, Marketing and Sales by Freya SmaleFebruary 26, 2016Leave a Comment

We are pleased to announce that MailChimp is coming onboard for the Ecommerce Show USA! More than 10 million people in 200 countries use MailChimp …

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Results of 2015 shopping season are in: Desktop and mobile eCommerce still on the rise

In Customer Engagement, Data & Analytics, Marketing and Sales, Uncategorized by Freya SmaleJanuary 20, 2016Leave a Comment

Despite yesterday’s highlight on 75% of the world population being out of the running for ecommerce conversion, growth in the online shopping sector is showing …

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Announcing the 2016 Retail Technology Show USA brochure

In Customer Engagement, Data & Analytics, Loyalty & CRM, Marketing and Sales by Freya SmaleDecember 7, 2015Leave a Comment

   We are thrilled to announce the release of the Retail Technology Show USA 2016 brochure! In its first year, the Retail Technology Show USA is …

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LIVE FROM THE EVENT: How Casper uses multi-touch attribution

In Data & Analytics by Kim XrossingSeptember 23, 2015Leave a Comment

“The first step is admitting every attribution method is wrong…some are just less wrong.” We were excited to have Scott Breitenother, Director of Data and …

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LIVE FROM THE EVENT: How Jet.com uses customer preference to compete with eCommerce giants

In Data & Analytics by Kim XrossingSeptember 23, 2015Leave a Comment

“Technology does not win. Technology enables the winner.” Today’s Big Data stream at America’s Customer Festival was kicked off by Jack Hanlon, Vice President of …

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