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Tag Archive

  • In-Store technology, Omnichannel, The Mobile Customer / September 10, 2015

    How to make 99% of your budget work harder

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  • Customer Engagement / March 11, 2015

    Sex Appeal and the Citysumer – 10 Retailers that Excite

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The Blueprint to Contact Centre Modernisation

In Downloads, Featured on App by Vaughn HighfieldSeptember 24, 2014Leave a Comment

Build a modern, multi-channel contact centre to enhance customer experience Best-in-class contact centres have already moved one from closed, proprietary communications infrastructures to an integrated …

How to identify and serve customers requiring personalised contact centre assistance

In Downloads, Featured on App, Loyalty & CRM by SammiiOctober 23, 2012Leave a Comment

LivePerson have provided us with a whitepaper on how to identify and serve customers requiring personalised contact centre assistance.  To meet and listen to LivePerson …

Customer Relation‘shifts’

In Customer Experience, Social media by aliciawAugust 1, 2012Leave a Comment

Contact centers and CRM systems are vital in the sales process, and as customers have demonstrated increased selectivity in the companies they purchase from, each …

South African #BPO industry set for a stellar 2012

In Customer Engagement, Customer Experience by rdubeJanuary 26, 2012Leave a Comment

According to Gareth Pritchard, CEO of BPeSA Western Cape, the South African BPO industry is set to continue with its stellar performance following on from …

What lies ahead for call centre off-shoring in the US?

In Customer Experience, Loyalty & CRM, Technology by rdubeJanuary 12, 2012Leave a Comment

According to Computer World UK, a team within the US Congress is attacking the off-shoring of call centres by US companies. They are introducing a …

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