Christian Hess is the CEO of Loyalty Partner Solutions, a subsidiary of Loyalty Partner Group. LPS is the company behind the implementation and operation of …
The Top 20 Most Social Brands in the World
We've already established that social media is a key part of any business, but who's really making the most of it? Thanks to the Dachis …
It’s About Brand Experience, Not Brand Loyalty, Survey Suggests
Brand loyalty is something every company want to acquire, but according to a recent survey, ensuring customers have a great brand experience could actually be …
Improve Customer Satisfaction Through Home Delivery Innovations at Our Meet Up
Wondering how you can improve customer satisfaction through your home delivery business department? Well, look no further than this wonderful evening hosted by our sister …
Are QR Codes Really What Consumers Want? – Retails love affair with the 2D barcode
Despite having been around since 1994, the QR code has taken off in retail in an unprecedented way. You can't go anywhere without having a …
Target aim for Canada As First Stop on International Expansion
Target aim for Canada as they seek to expand across North America after a lacklustre Christmas trading season and a strong start to the year. …
How to increase conversion and customer satisfaction scores – PKR case study
In this free case study from Liveperson, learn how PKR Increased chat-assisted registration conversions by40%.Increased chat-assisted deposit conversions by 25%.Reduced customers' average wait time has …
5 Critical Steps To Mapping Your Optimal Customer Journey (download)
Customer journey mapping is now synonymous with customer and user experience projects. Designing one can help employees understand the end to end journey for the …