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Tag Archive

  • In-Store technology, Omnichannel, The Mobile Customer / September 10, 2015

    How to make 99% of your budget work harder

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  • Customer Engagement / March 11, 2015

    Sex Appeal and the Citysumer – 10 Retailers that Excite

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  • Featured on App, Marketing and Sales / January 5, 2015

    Resolving to be a Better Loyalty Marketer: 2015

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  • Customer Engagement, Featured on App, Featured Videos, Marketing and Sales / December 11, 2014

    YouTube’s Best Viral Marketing Videos of 2014

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  • Featured on App, Marketing and Sales / December 2, 2014

    Infographic: The Meaning Behind Brand Names

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Passenger Experience Insights: loyalty in rail, from Christian Hess

In Customer Experience, Downloads, Featured on App, Loyalty & CRM by Angela SandsJuly 17, 2013

Christian Hess is the CEO of Loyalty Partner Solutions, a subsidiary of Loyalty Partner Group. LPS is the company behind the implementation and operation of …

The Top 20 Most Social Brands in the World

In Customer Engagement, Featured on App, Social media by Vaughn HighfieldMay 13, 2013

We've already established that social media is a key part of any business, but who's really making the most of it? Thanks to the Dachis …

It’s About Brand Experience, Not Brand Loyalty, Survey Suggests

In Customer Engagement, Customer Experience, Featured on App, Loyalty & CRM by Vaughn HighfieldApril 23, 2013

Brand loyalty is something every company want to acquire, but according to a recent survey, ensuring customers have a great brand experience could actually be …

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Improve Customer Satisfaction Through Home Delivery Innovations at Our Meet Up

In Customer Engagement, Customer Experience, Featured on App by Vaughn HighfieldApril 4, 2013

Wondering how you can improve customer satisfaction through your home delivery business department? Well, look no further than this wonderful evening hosted by our sister …

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Are QR Codes Really What Consumers Want? – Retails love affair with the 2D barcode

In Customer Engagement, Customer Experience, Featured on App, Marketing and Sales, Social media, Technology, The Mobile Customer by Vaughn HighfieldMarch 14, 2013

Despite having been around since 1994, the QR code has taken off in retail in an unprecedented way. You can't go anywhere without having a …

Target aim for Canada As First Stop on International Expansion

In Customer Engagement, Customer Experience, Featured on App, Marketing and Sales by Vaughn HighfieldMarch 14, 2013

Target aim for Canada as they seek to expand across North America after a lacklustre Christmas trading season and a strong start to the year. …

How to increase conversion and customer satisfaction scores – PKR case study

In Customer Experience, Downloads, Featured on App by Simon Crompton-ReidOctober 23, 2012

In this free case study from Liveperson, learn how PKR  Increased chat-assisted registration conversions  by40%.Increased chat-assisted deposit conversions  by 25%.Reduced customers' average wait time has  …

5 Critical Steps To Mapping Your Optimal Customer Journey (download)

In Customer Engagement, Marketing and Sales by HannahMay 11, 2012

Customer journey mapping is now synonymous with customer and user experience projects. Designing one can help employees understand the end to end journey for the …

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