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Tag Archive

  • In-Store technology, Omnichannel, The Mobile Customer / September 10, 2015

    How to make 99% of your budget work harder

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  • Customer Engagement / March 11, 2015

    Sex Appeal and the Citysumer – 10 Retailers that Excite

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  • Featured on App, Marketing and Sales / January 5, 2015

    Resolving to be a Better Loyalty Marketer: 2015

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  • Customer Engagement, Featured on App, Featured Videos, Marketing and Sales / December 11, 2014

    YouTube’s Best Viral Marketing Videos of 2014

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  • Featured on App, Marketing and Sales / December 2, 2014

    Infographic: The Meaning Behind Brand Names

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Facebook lança app para acesso grátis à internet

In Español/Português, Featured on App, Technology by Daiane Bulhões BobkaAugust 4, 2014Leave a Comment

O Facebook, em parceria com outros líderes em tecnologia, lançou nesta última quinta-feira um aplicativo que tem a intenção de revolucionar o acesso à internet …

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Comcast Gets A Lesson in Customer Service

In Customer Engagement, Customer Experience, Featured on App, Social media by Vaughn HighfieldJuly 17, 2014Leave a Comment

Comcast realises it can’t fight the internet after a customer services call goes viral Comcast may well be the US’s number one provider of cable …

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Why is Click and Collect so popular?

In Customer Engagement, Customer Experience, Delivery, Featured on App by Sarah HadfieldMay 29, 2014Leave a Comment

How Click and Collect is enhancing customer experience in the UK When ordering online, how many times have you had to reschedule your delivery, or …

Should You Fear Consumers Exchanging Products for Free?

In Customer Experience, Featured on App, Marketing and Sales, Technology by Vaughn HighfieldNovember 5, 2013Leave a Comment

The Internet has changed how we interact with each other and how consumers interact with brands. It's brought the world closer together and allowed people …

Playing Ball With the Bullies: Is AdBlock doing the right thing?

In Customer Experience, Featured on App, Marketing and Sales, Omnichannel, Technology by Vaughn HighfieldOctober 15, 2013Leave a Comment

AdBlock: it sits there commanding the advertising arm of the internet like a mafia's protection racket would ‘defend' a small storeowner in the 1930s. Its …

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Infographic: UK Tablet Use Among Tesco Customers

In Customer Engagement, Customer Experience, Featured on App, Loyalty & CRM, Technology by Vaughn HighfieldSeptember 23, 2013Leave a Comment

Tesco, who announced today that they were entering into the world of tablet computing, have created a wonderful infographic detailing how their customers use tablets. …

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Americans, and the Internet, Don’t Like Advertisers

In Featured on App, Marketing and Sales, Social media by Vaughn HighfieldSeptember 6, 2013Leave a Comment

While some adverts can be really amusing, inspiring and rather memorable when done well, it appears that those behind their design aren't very popular. Indeed, …

Nestlé May Have Just Made The Best Brand Page Around

In Customer Engagement, Featured on App, Marketing and Sales, Technology by Vaughn HighfieldSeptember 6, 2013Leave a Comment

In what can only be an exceptional marketing decision – along with some super-savvy web coding skills – Nestlé has created, what could be considered …

Two roads converge- Michael Avery

In Customer Engagement, Customer Experience, Downloads, Events, Featured on App, Loyalty & CRM, Multichannel, Social media by Bianca WienerAugust 14, 2013Leave a Comment

Almost two decades after the internet and other modern communications technologies took the information age forward in one quantum leap, media companies the world over …

Smart TVs and Interconnected Platforms Use Big Data to Revolutionise Marketing

In Big Data, Customer Experience, Featured on App, Marketing and Sales by Vaughn HighfieldApril 9, 2013Leave a Comment

Big Data is a buzzword that's been flying around the world of retail and marketing for a while now, but it's still something that many …

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