• Building a bridge between mobile and loyalty

    Freya Smale Customer Engagement, Customer Experience, Events, Loyalty & CRM, Marketing and Sales, Technology, Whitepapers September 16, 2016
  • Live from #ECSUSA: Eli Weiss of B&H on contextual mCommerce

    Freya Smale Customer Engagement, Customer Experience, Events, In-Store technology, Loyalty & CRM, Regional, Social media, Technology, The Mobile Customer March 30, 2016
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    Freya Smale Events March 6, 2016
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    Freya Smale Marketing and Sales, Presentations February 26, 2016
  • Free Visitor Passes now available for Retail Technology Show USA

    Freya Smale Events February 4, 2016
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    Freya Smale Events February 2, 2016

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Tag Archive

  • In-Store technology, Omnichannel, The Mobile Customer / September 10, 2015

    How to make 99% of your budget work harder

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  • Customer Engagement / March 11, 2015

    Sex Appeal and the Citysumer – 10 Retailers that Excite

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  • Featured on App, Marketing and Sales / January 5, 2015

    Resolving to be a Better Loyalty Marketer: 2015

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  • Customer Engagement, Featured on App, Featured Videos, Marketing and Sales / December 11, 2014

    YouTube’s Best Viral Marketing Videos of 2014

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  • Featured on App, Marketing and Sales / December 2, 2014

    Infographic: The Meaning Behind Brand Names

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Consumer Text Analytics and What It Means To Really Listen

In Data & Analytics, Downloads by Amy TaylorSeptember 16, 2014Leave a Comment

Twitter, blogs, comment streams: how to spot where your customers talk about your brand As much as 80 percent of the world’s big data is …

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How Big Data Technologies Are Revolutionising the Oil & Gas Industry

In Big Data, Data & Analytics, Downloads, Interviews, Technology by JulietteJune 25, 2014Leave a Comment

Technology is driving data growth at an exponential rate The need to gather data into a format for analysis is one of the biggest infrastructure …

Strengthening Customer Engagement Through Neuromarketing: An Interview with Cristina de Balanzo

In Customer Engagement, Downloads, Featured on App, Marketing and Sales, Technology by JulietteMay 20, 2014Leave a Comment

Cristina de Balanzo, Founder and Managing Director at Walnut, explains the potential of consumer neuroscience, and its application for brand growth, advertisement, etc. Download a …

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Guest Blog: How Personalized Customer Experience Changes the Future of Retail

In Customer Experience, Featured on App, Interviews, Multichannel, Omnichannel by Cristina ValdesOctober 25, 2013Leave a Comment

The latest trends in the retail industry are particularly tuned to the in-store ‘wow’ experience through valuable incentives and ease of customer everyday shopping. Different …

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wnDirect: How Do You Ensure First Time Deliveries?

In Delivery, Featured on App, Featured Videos by Vaughn HighfieldSeptember 9, 2013Leave a Comment

We interviewed Stuart Hill from wnDirect and asked him: How Do You Ensure First Time Deliveries? We also asked him a series of other questions: …

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wnDirect: Why Can Managing Multiple Delivery Carriers Be Detrimental?

In Delivery, Featured on App, Featured Videos by Vaughn HighfieldSeptember 9, 2013Leave a Comment

We interviewed Stuart Hill from wnDirect and asked him: Why Can Managing Multiple Delivery Carriers Be Detrimental? We also asked him a series of other …

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wnDirect: What Are the Main Challenges for Retailers Looking to Deliver Their Products Internationally?

In Delivery, Featured on App, Featured Videos by Vaughn HighfieldSeptember 9, 2013Leave a Comment

We interviewed Stuart Hill from wnDirect and asked him: What are the Main Challenges or Problems for Retailers Looking to Deliver Their Products Internationally? We …

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wnDirect: Where Are the Biggest Growth Opportunities for UK Retailers Delivering Internationally?

In Delivery, Featured on App, Featured Videos by Vaughn HighfieldSeptember 9, 2013Leave a Comment

We interviewed Stuart Hill from wnDirect and asked him: Where Are the Biggest Growth Opportunities for UK Retailers Delivering Internationally? We also asked him a …

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Build Loyalty by Making Customer Experience Seamless: interview A Suit That Fits’ co-founder

In Customer Experience, Featured on App, Interviews, Loyalty & CRM by Vaughn HighfieldAugust 8, 2013Leave a Comment

Flawless customer service is crucial for building lasting loyalty, according to David Hathiramani, Co-founder of A Suit That Fits. There can be few people who …

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How to Sustain Your Loyalty Programme: Aimia’s Jan-Pieter Lips gives us an insight

In Featured on App, Interviews, Loyalty & CRM by emilyAugust 5, 2013Leave a Comment

You've set up a loyalty scheme and your customers like it, but how do you maintain its success in the long term? Aimia's Nectar scheme …

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