Whether you are about to invest in a full-blown customer engagement strategy or enhance your current program, you need a business case that shows the …
Download: Right-Time vs Real-Time: Determining the best time to market
Real time is about knowing what happens, as it happens, but it might not always be the ideal timing for customer engagement. The most appropriate …
How Can Retailers Maintain Customer Engagement and Loyalty in the Age of Austerity? (Part 2)
In this vBook we ask how retailers can engage with customers and retain their loyalty in this new omni-channel world. We sat down with David …