Who’s got the strongest chance of winning over US consumers money this year? The Product of the Year awards are a rather prestigious accolade for …
Amazon Tops Mobile and Online Shopper Satisfaction in New Survey
Amazon’s quick dispatch times and progression in digital and mobile has seen them hit the top spot in customer satisfaction surveys over the holiday period. …
British Shoppers Prefer Shopping In-Store To Online
In a recent survey focusing on British Shoppers' payment habits, by the next-generation payments company Kalixa Group, it was revealed that Brits of all ages …
Download: The New Disruption for Brands
The idea of leveraging mobile and social media to engage with consumers is still in its infancy. We are at the start of a new …
Is Mobile Marketing the Key to Increased Brick-and-Mortar Sales?
With reports surfacing that brick-and-mortar retailers are tracking their customers via their smart phones with increasing frequency, it's no surprise that the first response of …
Aiming for Mobile? Know Your Demographic, new report shows
Planning to move into the world of omni-channel? Got a mobile strategy all ready to roll out onto the market? Well, have you checked your …
44 Per Cent Won’t Return to Sites That Aren’t Mobile Ready
In this increasingly omni-channel world that retail and businesses exist in, it's all about making sure that you provide a service that suits your customer …
It’s About Brand Experience, Not Brand Loyalty, Survey Suggests
Brand loyalty is something every company want to acquire, but according to a recent survey, ensuring customers have a great brand experience could actually be …
Download: IBM’s State of Marketing Survey 2012
Does a high level of financial performance suggest greater adoption of marketing technology and more sophisticated management of the customer experience? Today's consumer is rapidly …
Key opportunities in #customerloyalty : Survey results now available
Respondents We sent our annual community survey out through various channels including via our Customer Love blog and by email to a selection of our …
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