• Building a bridge between mobile and loyalty

    Freya Smale Customer Engagement, Customer Experience, Events, Loyalty & CRM, Marketing and Sales, Technology, Whitepapers September 16, 2016
  • Live from #ECSUSA: Eli Weiss of B&H on contextual mCommerce

    Freya Smale Customer Engagement, Customer Experience, Events, In-Store technology, Loyalty & CRM, Regional, Social media, Technology, The Mobile Customer March 30, 2016
  • 1,000+ attendees confirmed for the Ecommerce Show USA

    Freya Smale Events March 6, 2016
  • 101+ speakers confirmed for Ecommerce Show USA and Retail Technology Show USA

    Freya Smale Marketing and Sales, Presentations February 26, 2016
  • Free Visitor Passes now available for Retail Technology Show USA

    Freya Smale Events February 4, 2016
  • Free Visitor Passes now available for Ecommerce Show USA 2016

    Freya Smale Events February 2, 2016

Subscribe to Total Customer

Strategy, innovation and ROI for marketing and CRM professionals
Navigation
  • Customer Engagement
    • Customer Experience
      • In-Store technology
    • The Mobile Customer
    • Social media
  • Data
    • Big Data
  • Loyalty & CRM
  • Marketing
  • Omni-channel
    • Multichannel
  • Videos
  • Downloads
  • Tips
  • Regional
    • Latino
  • Search
survey

Tag Archive

  • In-Store technology, Omnichannel, The Mobile Customer / September 10, 2015

    How to make 99% of your budget work harder

    View Post
  • Customer Engagement / March 11, 2015

    Sex Appeal and the Citysumer – 10 Retailers that Excite

    View Post
  • Featured on App, Marketing and Sales / January 5, 2015

    Resolving to be a Better Loyalty Marketer: 2015

    View Post
  • Customer Engagement, Featured on App, Featured Videos, Marketing and Sales / December 11, 2014

    YouTube’s Best Viral Marketing Videos of 2014

    View Post
  • Featured on App, Marketing and Sales / December 2, 2014

    Infographic: The Meaning Behind Brand Names

    View Post
View Post

See the 23 US Product of the Year Winners

In Customer Engagement, Featured on App by Vaughn HighfieldFebruary 14, 2014Leave a Comment

Who’s got the strongest chance of winning over US consumers money this year? The Product of the Year awards are a rather prestigious accolade for …

View Post

Amazon Tops Mobile and Online Shopper Satisfaction in New Survey

In Customer Experience, Featured on App, Marketing and Sales by Vaughn HighfieldJanuary 10, 2014Leave a Comment

Amazon’s quick dispatch times and progression in digital and mobile has seen them hit the top spot in customer satisfaction surveys over the holiday period. …

British Shoppers Prefer Shopping In-Store To Online

In Customer Experience, Featured on App, Marketing and Sales by Vaughn HighfieldOctober 2, 20132 Comments

In a recent survey focusing on British Shoppers' payment habits, by the next-generation payments company Kalixa Group, it was revealed that Brits of all ages …

View Post

Download: The New Disruption for Brands

In Customer Experience, Downloads, Featured on App, Omnichannel by Vaughn HighfieldJuly 31, 2013Leave a Comment

The idea of leveraging mobile and social media to engage with consumers is still in its infancy. We are at the start of a new …

Is Mobile Marketing the Key to Increased Brick-and-Mortar Sales?

In Customer Engagement, Data & Analytics, Featured on App, Marketing and Sales, Omnichannel, The Mobile Customer by Julia EislerJuly 22, 2013Leave a Comment

With reports surfacing that brick-and-mortar retailers are tracking their customers via their smart phones with increasing frequency, it's no surprise that the first response of …

Aiming for Mobile? Know Your Demographic, new report shows

In Data & Analytics, Featured on App, Marketing and Sales, Social media, Technology, The Mobile Customer by Vaughn HighfieldJune 11, 2013Leave a Comment

Planning to move into the world of omni-channel? Got a mobile strategy all ready to roll out onto the market? Well, have you checked your …

44 Per Cent Won’t Return to Sites That Aren’t Mobile Ready

In Customer Engagement, Featured on App, Social media, Technology, The Mobile Customer by Vaughn HighfieldJune 3, 2013Leave a Comment

In this increasingly omni-channel world that retail and businesses exist in, it's all about making sure that you provide a service that suits your customer …

It’s About Brand Experience, Not Brand Loyalty, Survey Suggests

In Customer Engagement, Customer Experience, Featured on App, Loyalty & CRM by Vaughn HighfieldApril 23, 20131 Comment

Brand loyalty is something every company want to acquire, but according to a recent survey, ensuring customers have a great brand experience could actually be …

Download: IBM’s State of Marketing Survey 2012

In Customer Engagement, Customer Experience, Data & Analytics, Downloads, Loyalty & CRM, Technology by caitlinFebruary 27, 2013Leave a Comment

Does a high level of financial performance suggest greater adoption of marketing technology and more sophisticated management of the customer experience? Today's consumer is rapidly …

Key opportunities in #customerloyalty : Survey results now available

In Loyalty & CRM by justineFebruary 29, 2012Leave a Comment

Respondents We sent our annual community survey out through various channels including via our Customer Love blog and by email to a selection of our …

  • Page 1 of 2
  • 1
  • 2
  • →

Upcoming Events

Book your pass for Ecommerce Show USA!

Book your pass for Retail Technology Show USA!

Book your pass for Home Delivery World USA 2016!
Toggle the Widgetbar
  • Home
  • Videos
  • Tips
  • Downloads
  • About Us